These terms and conditions apply to contracts concluded remotely on the website www.glash.shop shop between the seller and the buyer pursuant to Act No. 102/2014 Coll.
Consumer Protection in the Sale of Goods or Provision of Services Based on a Contract Concluded at a Distance.
The seller is: GLASHGIRL s. r. o., Rastislavova 975/14 951 41 Lužianky.
IČO: 52782956, DIČ: 2121134125, IČ DPH: SK 2121134125.
Phone: +421 908 556 125, email: firstname.lastname@example.org.
The company is registered in the Commercial Register of the District Court of Nitra, Section Sro, Insert No. 49841/N.
The buyer is a consumer, i.e. a person who, when concluding and performing a consumer contract, is not acting within the scope of his or her business activity of employment or profession. Purchases made by a business entity are governed by the Commercial Code No. 513/1991 Coll.
The supervisory authority for consumer protection is the SOI Inspectorate for the Nitra Region, Staničná 9, P. O. BOX 49A, 950 50 Nitra 1.
Sending a completed order by the buyer is considered as a proposal for the conclusion of a contract under the Civil Code, based on the seller's offer in the e-shop. The conclusion of the contract occurs upon confirmation of the order by the seller.
All prices of products in the e-shop are final, including all taxes. Seller is VAT payer. The price of the product does not include delivery costs. These are indicated on the website glash.shop/support and in the shopping cart before completing the order, where the buyer also sees the total price of the order, including the cost of delivery.
The Seller accepts payment for the ordered products by the methods indicated on the website glash.shop/support
As part of the order in the e-shop, the buyer is obliged to pay the price to the seller for the ordered products.
If the delivery period is not specified in the product, the seller shall deliver the product to the buyer within 30 days at the latest.
The product shall be considered to have been accepted by the buyer when the buyer or a third party designated by the buyer (excluding the carrier) accepts all parts of the ordered products, or if:
a) the products ordered by the buyer in one order shall be delivered separately, at the moment of receiving the product that was delivered last,
b) delivers a product consisting of several parts or pieces, at the moment of acceptance of the last part or the last piece,
c) delivers the products repeatedly over a specified period of time, at the time of accepting the first delivery
The seller is responsible for any defects that the product has upon acceptance by the buyer. In the case of used items, the seller is not responsible for defects caused by their use or wear and tear. In the case of items sold for a lower price, the seller shall not be responsible for the defect for which the price was lower. Unless the goods are perishable or second-hand, the seller is responsible for defects that occur after the items have been handed over within the guarantee period (warranty).
The warranty period for new goods is 24 months, which runs from the date the products are received by the buyer. The warranty period for used products is 12 months. The warranty period for services (repair or modification of the item) is 3 months. The warranty period for custom-made tems is 24 months. If a period of use is indicated on the item sold, its packaging or the instructions accompanying it, the warranty period does not expire before the expiration of this period.
The warranty period for a buyer who is not a consumer is 24 months.
If the purchased item is to be put into the service by an entrepreneur other than the seller, the warranty period shall begin from the date of putting the item into the service, provided that the buyer has ordered the putting into the service within three weeks from the receipt of the item at the latest and has provided the necessary cooperation for the performance of the service in a timely and proper manner.
The warranty certificate is written at the request of the buyer. To make a return, the proof of purchase is sufficient.
If the product has a defect that can be removed, the buyer has the right to have it removed free of charge, in a timely and proper manner. The seller is obliged to remove the defect without undue delay.
However, the buyer should not continue to use the item on which he has found a defect. In the case of defects that occur after the purchase, they must be pointed out without undue delay after the defect has been found, at the latest before the expiry of the warranty period. After the expiration of the warranty period, the right to make a return shall be no longer valid.
Wear and tear characteristic of the material or use shall not be considered as a defect. It shall not be a defect if the character of the item sold shows that its service life is shorter than the guarantee period and if, in the normal use of such item, it is subject to general wear and tear before the expiry of the guarantee period.
Instead of removing the defect, the buyer may require replacement of the item /if the defect relates only to a part of the item, replacement of the part / if this does not cause disproportionate costs to the seller in relation to the price of the products or the severity of the defect.
The seller may always replace the damaged item for a non damaged item instead of removing the defect, if this does not cause the buyer serious inconvenience. If there is a defect which cannot be removed and which prevents the thing from being properly used as a thing without defect, the buyer has the right to have the thing replaced or to withdraw from the contract. The same rights shall apply to the buyer if the defects are removable, but the buyer cannot properly use the item due to the reoccurrence of the defect after repair or due to a larger number of defects. If there are other irreparable defects, the buyer is entitled to a reasonable discount on the price of the item.
The rights of liability for defects shall be claimed at the address of the seller's registered office of GLASHGIRL s.r.o., Rastislavova 14, 951 41 Lužianky. However, if the warranty certificate indicates a warranty service that is in the seller's location or in a location closer to the buyer, the buyer is entitled to claim the right to repair in the warranty service. The warranty service is obliged to carry out the repair within 30 days at the latest.
If a change of item is made, the warranty period will start again from the date of receiving the new item. The same applies if a part that has been warranted is replaced.
Processing of the complaint means the completion of the complaint procedure by handing over the repaired product, replacement of the product, refund of the purchase price of the product, giving a reasonable discount on the price of the product, a written invitation to take over fulfillment or a reasoned refusal.
When a complaint is made, the seller shall determine the method of handling the complaint immediately or, in complicated cases, no later than 3 working days from the date of making the complaint, in justified cases, especially if a complex technical evaluation of the product's condition is required, no later than 30 days from the date of making the complaint. Once the method of handling the complaint is determined, the complaint shall be processed immediately; in justified cases, the complaint may also be processed later; however, the processing of the complaint shall not take longer than 30 days from the date of the complaint. After the expiry of the period for processing the complaint, the buyer has the right to withdraw from the contract or has the right to exchange the product for a new product.
If the buyer has made a complaint about the product within the first 12 months of purchase, the seller may only reject the complaint after a professional assessment; regardless of the outcome of the professional assessment, the seller shall not require the buyer to pay the costs of the professional assessment or any other costs related to the professional assessment. The seller shall provide the buyer with a copy of the professional assessment justifying the rejection of the claim within 14 days of the date of settlement of the complaint at the latest. If the buyer has made a complaint about the product after 12 months from the purchase and the seller has rejected it, the seller shall indicate in the complaint handling document to whom the buyer may send the product for expert assessment. If the product is sent to a specified person for expert assessment, the costs of the expert assessment, as well as any other costs reasonably incurred in connection therewith, shall be paid by the seller regardless of the outcome of the expert assessment. If the buyer proves the seller's responsibility for the defect by the expert assessment, the buyer may resubmit the complaint; the warranty period shall not expire while the expert assessment is being carried out. The seller is obliged to pay to the buyer within 14 days from the date of the reasserted complaint all costs incurred for the expert assessment as well as all related costs reasonably incurred. The reasserted complaint cannot be rejected.
The seller is obliged to provide the buyer with a confirmation when making a complaint. If the complaint is made by e-mail, the seller is obliged to deliver the confirmation of the complaint to the buyer immediately; if it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but at the latest along with the proof of processing of the complaint; the proof of processing of the complaint does not have to be delivered if the buyer has the opportunity to prove the complaint in another way.
The buyer is entitled to withdraw from the contract without giving any reason within 30 days from the date of receiving the product. This right can only be exercised by the consumer.
The goods shall be considered as received by the buyer at the moment when the buyer or a third party appointed by the buyer, with the exception of the carrier, accepts all parts of the ordered products, or if (a) the products ordered by the buyer in a single order are delivered separately, at the moment of acceptance of the product that was delivered last, (b) delivers products consisting of several parts or pieces, at the moment of acceptance of the last part or piece, (c) delivers the products repeatedly during a certain period of time, at the moment of acceptance of the first delivered product.
The buyer may also withdraw from the contract, the subject of which is the delivery of the product, before the withdrawal period has started.
The buyer may not withdraw from the contract, the subject of which is:
The buyer may claim the right to withdraw from the contract in writing or via another way (e.g. by e-mail), or by sending a completed form, which is available at https://glashgirl.sk/formular-... .
The right of withdrawal can also be claimed by sending a notice of withdrawal even on the last day of the 14-day period.
After delivery of the notice of withdrawal, the seller shall refund to the buyer, within 14 days at the latest, all payments received from the buyer under or in connection with the contract, including transport, delivery and shipping costs and other costs and charges. The seller shall refund the payment in the same way as the buyer used for his payment. The buyer may also negotiate a different method of refund with the seller.
The seller is not obliged to pay the buyer additional costs if the buyer has expressly chosen a delivery method other than the cheapest standard delivery method offered by the seller. Additional costs means the difference between the cost of delivery chosen by the buyer and the cost of the cheapest common method of delivery offered by the seller.
When withdrawing from the contract, the seller is not obliged to refund payments to the buyer before the products are delivered to him or until the buyer proves that the products have been sent back to the seller, unless the seller proposes to collect the products in person or through a person authorized by him.
The buyer is obliged to send the products back or hand them over to the seller or a person authorized by the seller to take over the goods within 14 days from the date of withdrawal from the contract. This time limit shall be considered to have been met if the products have been handed over for shipment no later than on the last day of the time limit.
When withdrawing from the contract, the buyer shall only cover the costs for returning the goods to the seller or the person authorized by the seller to receive the products and also the costs for returning the products that, due to their nature, cannot be returned by mail.
The buyer shall be responsible for any diminution in the value of the products resulting from handling of the products which goes beyond that necessary to establish the characteristics and functionality of the products.
The buyer has the opportunity to test the functionality of the products after delivery, but cannot use the products if he/she withdraws from the contract. In order to determine the nature, characteristics and functionality of the products, the consumer should only handle and inspect the products in the same way as he would be able to do in a bricks-and-mortar shop. The buyer is required to handle and inspect the products with proper care during the withdrawal period.
The buyer - the consumer - has the right to contact the seller with a request for correction (e.g. by e-mail) if he is not satisfied with the way the seller has handled his complaint or if he believes that the seller has violated his consumer rights. If the seller responds to this request in a negative manner or fails to respond within 30 days of sending it, the consumer has the right to submit a proposal for the start of an alternative dispute resolution to an alternative dispute resolution subject (hereinafter ADR subject) pursuant to Act 391/2015 Coll. ADR subjects are authorities and authorized legal persons pursuant to §3 of Act 391/2015 Coll. The list of ADR subjects can be found on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk. The consumer may submit a proposal in the manner specified under §12 of Act 391/2015 Coll.
Consumers can also file a complaint through the RSO's alternative dispute resolution platform, which is available online at https://ec.europa.eu/consumers/odr/main/index.cfm.
Alternative dispute resolution can only be used by a consumer - a natural person who is not acting within the scope of his/her business, employment or profession when concluding and performing a consumer contract. Alternative dispute resolution applies only to a dispute between a consumer and a seller arising out of or relating to a consumer contract. Alternative dispute resolution shall apply only to distance contracts. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for the initiation of ADR up to a maximum of EUR 5 including VAT.
The purpose of the processing of personal data is to use them for the performance of the consumer contract, which the seller concludes with the buyer by creating an order in this online store. This consumer contract is also the legal basis for the processing of the buyer's personal data. The provision of the buyer's personal data is a requirement of the contract, which is necessary for the conclusion of the contract. The provision of personal data is a condition for making a purchase in the seller's e-shop. If the buyer does not provide all the required personal data to the seller, this may result in the purchase contract not being concluded.
When processing personal data, the seller proceeds in accordance with Act No. 18/2018 on the Protection of Personal Data and processes only personal data necessary for the conclusion of a consumer contract.
The seller processes normal personal data of the buyer.
The buyer's personal data is stored in the seller's information system for a period of 10 years.
The buyer has the right and opportunity to update personal data online on the website of the online store, in the customer section, after logging in, or in any other form (by e-mail, in writing).
Personal data may be disclosed to third parties for the purpose of fulfilling the consumer contract - delivery companies (couriers) and a company that processes accounting documents.
The buyer's personal data is not disclosed.
The seller uses a software solution that processes personal data in a third country - the United States of America (a country that guarantees an adequate level of protection of personal data).
The seller may provide personal data of the customer (in the scope of: e-mail address) to Heureka Group a.s., exclusively for the purposes of the "Verified by customers" program, for obtaining feedback from the buyer in connection with the purchase made in the seller's e-shop.
The seller may process personal data for marketing purposes (e.g. for sending newsletters or emails about news, discounts, promotions, etc.) without the buyer's prior consent. For this purpose, the seller processes the necessary data, which are the name, surname and e-mail address of the buyer. If the buyer does not consent to the processing of data for marketing purposes, the buyer may express his/her disagreement at any time, for example, by sending a message to the seller's e-mail address with a request to unsubscribe from the newsletter or by clicking on the link provided in the e-mail message. Personal data used for marketing purposes will not be disclosed to third parties, nor will they be made public.
Personal data may be transferred to third countries for the purpose of delivering marketing information - such a country is the United States of America, which guarantees an adequate level of privacy protection.
The buyer has the right to obtain confirmation from the seller about what personal data of the buyer is processed in the seller's e-shop. The buyer has the right to obtain access to such data as well as information on the purpose for which it is processed, what categories of data are processed, to whom the personal data are provided, how long the personal data are stored, whether there is automated individual decision-making, including profiling
The first provision of the above personal data to the buyer is free of charge. Repeated provision of personal data requested by the buyer will be charged as an administrative fee of 5€.
The buyer may request the seller to correct or complete incomplete personal data concerning the buyer. The buyer may request the deletion of his personal data or the restriction of the processing of such data. The buyer may also object to the processing of personal data.
The processing of the buyer's personal data is also necessary for archiving purposes (for the fulfilment of the seller's obligations under Slovak law, such as the retention of accounting documents for 10 years). If the buyer requests the deletion of personal data processed in connection with the purchase contract, his request may be refused.
The buyer has the right to have the seller restrict the processing of his/her personal data if the buyer objects to the accuracy of the personal data for a period of time allowing the seller to verify the accuracy of the personal data.
The buyer has the right to obtain the personal data concerning him that he has provided to the seller in a structured, commonly used and machine-readable format. The buyer has the right to transfer this personal data to another controller if technically feasible.
The buyer has the right to object if their personal data is processed for direct marketing purposes. He may also object if his personal data is processed for the purposes of the legitimate interest of the seller.
If the purchaser suspects that his or her personal data is being processed unlawfully, he or she may file a petition with the Office for Personal Data Protection to initiate personal data protection proceedings.
The above privacy information also applies to pre-contractual relationships (i.e. registering in the e-shop for the purpose of a future purchase or, for example, requesting an enquiry, quotation or information about the seller's goods and services).